Refund Policy

Effective Date: 22/02/2026

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This Refund Policy forms part of the Terms & Conditions of Brindley Cruises. By making a booking, you agree to the terms set out below.

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1. Standard Ticket Bookings

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1.1 Customer Cancellations

• Cancellations made more than [insert number] days before departure may be eligible for a refund or transfer, at our discretion and subject to availability.

• Cancellations made within [insert number] days of departure are non-refundable.

• Booking fees and third-party processing charges are non-refundable.

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All cancellation requests must be submitted in writing via email. The date of cancellation will be the date the written notice is received.

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2. Private Charters

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2.1 Deposit

• A 50% security deposit is required at the time of booking to secure a private charter.

• This 50% deposit is strictly non-refundable once the booking has been confirmed.

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2.2 Balance Payment

• The remaining balance must be paid by the agreed due date prior to the charter.

• Failure to pay the balance by the due date may result in cancellation of the booking and forfeiture of the deposit.

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2.3 Charter Cancellations

• If a charter booking is cancelled by the customer, the 50% deposit will not be refunded under any circumstances.

• If cancellation occurs after full payment has been made, any refund of the remaining balance will be at our discretion and subject to notice period and ability to rebook the date.

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3. Operator Cancellations

Brindley Cruises reserves the right to cancel or amend a booking due to:

• Severe weather conditions

• Mechanical failure

• Safety concerns

• Insufficient bookings

• Events beyond our reasonable control (Force Majeure)

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In such cases, customers will be offered:

• A transfer to an alternative date, or

• A full refund of monies paid (including deposits where applicable)

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Refunds will be issued to the original payment method only.

We shall not be liable for any indirect or consequential costs, including travel or accommodation expenses.

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4. Late Arrivals & No Shows

Failure to arrive at least 15 minutes before departure will be treated as a no show. No refunds will be issued for late arrivals or missed departures.

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5. Seasonal & Special Events

For high-demand seasonal events (including Ghost Tours and Search for Santa), tickets may be strictly non-refundable unless cancelled by Brindley Cruises. Event-specific terms displayed at the time of booking shall take precedence.

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6. Processing of Refunds

Approved refunds will typically be processed within 5–10 working days, depending on the payment provider. Processing times may vary.

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