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Privacy Policy

Effective Date: 22/02/2026

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Brindley Cruises is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use and protect your information when you visit our website or book with us.

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1. Who We Are

Brindley Cruises operates passenger boat trips and seasonal events in Birmingham.
For the purpose of data protection law, we are the “data controller” of your personal information.

If you have any questions about this policy or how your data is handled, please contact us at:
Email: enquiries@brindleycruises.co.uk
 

2. What Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Payment details (processed securely via our payment provider)

  • Booking details (including number of guests and event selected)

  • Any information you provide when contacting us

  • We may also collect limited technical data when you visit our website, such as:

  • IP address

  • Browser type

  • Pages visited

  • Cookies (see Section 6)

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3. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Respond to enquiries

  • Provide customer support

  • Send booking confirmations and essential service information

  • Comply with legal and regulatory obligations

  • Improve our website and services

We do not sell your personal data to third parties.

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4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil your booking

  • Legal obligation – where required by law

  • Legitimate interests – to operate and improve our services

  • Consent – where you have opted in to receive marketing communications

You may withdraw consent for marketing at any time.

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5. Data Sharing

We may share your data with:

  • Secure payment processors

  • Booking system providers

  • IT and website service providers

  • Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

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6. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.

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7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

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8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

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9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Alex Lo

2026-04-01

We had lots of fun and the commentary was great , drinks on board good prices too

Wendy B

2026-02-19

This canal boat 1 hour cruise was a perfect way to find out more about the history and current day life on the canals. Scott was a great raconteur and made our trip fun and interesting. The boat is clean and you can buy drinks (alcohol too) and snacks to be enjoyed while on the tour. Would not recommend for disabled or those passengers who have mobility issues as you have to board the boat by going down 4 steps backwards. Otherwise the boat is easy to move around once on board.

Yvonne Clayton

2026-04-01

Very friendly and accommodating commentator Scott, with an amazing amount of knowledge of the history of the area we cruised through, which ranges from building sites, new housing estates, derelict old buildings and what feels like almost tranquil, semi rural locations. Scott was willing to answer questions and involved the children and adults throughout his commentary. Exceptional value for money and definitely worth a visit. Thank you Scott and Driver (sorry can't remember your name) you both did a grand job and our grandson can't stop talking about the canals, sunken boats and the 20 years he would have spent from the age of 6, working to get the canal completed! 🤣

Martina

2026-02-16

Callum did a grand job as our tour guide.

Marie Fenney

2026-03-31

Myself and 2 children had a fantastic time. Thank you Scott and Alex for such a amazing experience. Will definitely be back again very soon

Edward O

2026-02-16

Very enjoyable 'cruise' on Birminghams canals .Scott gave a very interesting and informative commentary about the history of the canals....well worth a visit if you're in and around the Birmingham canals.

ProfJB JB

2026-03-29

Muito interessante!

4.5/5

Rating

Based on

Google

4.5/5

based on

Rating

07859 066 616

enquiries@brindleycruises.co.uk

Narrowboat Bosworth Lady

The Waters Edge

Brindley Place

Birmingham

B1 2JB

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Privacy Policy

Accessibility Statement

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